Terms of Use

Status: March 2026

These Terms of Use govern the use of the website and booking portal of NeoLodge GmbH. They apply to visitors to the website, registered users, inquiring guests, booking persons and other persons using portal functions.

1. Scope of application

The NeoLodge website and portal serve in particular to provide information about accommodations, to use search and contact functions, to manage user accounts and to initiate, mediate and technically support booking processes.

These Terms of Use govern the contractual relationship between you and NeoLodge GmbH with regard to the use of the website and portal. Additional terms, property descriptions, house rules, payment conditions or cancellation conditions may apply to individual offers, accommodations, bookings or additional services. To the extent that more specific conditions are incorporated in an individual case, they take precedence with regard to the respective individual service.

Deviating terms and conditions of users shall not apply unless NeoLodge expressly agrees to their validity in text form.

2. Provider

NeoLodge GmbH
Oberer Wasen 23
73630 Remshalden
Germany

Phone: 07151 - 9943030
Email: info@neolodge.de
Support: support@neolodge.de

Managing Directors: Andreas Gold, Johannes Weyland
Register court: Amtsgericht Stuttgart
Registration number: HRB 801876
VAT ID: DE457391918

3. NeoLodge services and the role of the portal

NeoLodge operates an online portal for holiday accommodations and comparable stay offers. Via the portal, information about accommodations can in particular be accessed, availabilities can be requested, user accounts can be managed, booking requests can be transmitted, payments can be technically initiated and reviews can be submitted.

Within the framework of general portal use, NeoLodge owes in particular the provision of the technical platform in accordance with these Terms of Use. There is no claim to the constant availability of specific functions, accommodations, communication channels or integrations.

NeoLodge does not itself become a contractual partner of the accommodation, rental or other service contracts mediated via the portal. The respective contract is concluded exclusively between you and the accommodation provider, landlord, host or other service partner identified in the offer or booking confirmation. In this respect, NeoLodge acts exclusively as intermediary and operator of the portal.

4. Authorization of access, registration and user account

Purely informational use of the website is generally possible without registration. Certain functions, in particular wish list, user account, booking requests, bookings, reviews or communication functions, may require registration or the provision of additional data.

A user account may only be created by natural persons with full legal capacity or by authorized representatives for companies or other organizations. You are obliged to provide complete and accurate information during registration and to update it immediately if changes occur.

Access data must be kept secret and protected against access by third parties.
A user account is not transferable.
Multiple registrations for the purpose of circumventing suspensions or contractual restrictions are not permitted.
You must inform NeoLodge immediately if there are indications of abusive use of your account.

NeoLodge may refuse registrations or the use of individual functions for objective reasons, in particular in the event of incomplete information, objective indications of abuse, security concerns or legal obstacles.

5. Permitted use and users' obligations

You may use the website and portal only in accordance with applicable law and these Terms of Use. In particular, the following are not permitted:

providing false identities, contact details, payment data or booking information,
abusive, automated or mass requests, bookings or communication processes,
any use for distributing unlawful, misleading, offensive, discriminatory, pornographic or otherwise impermissible content,
interference with the security, integrity or availability of the portal, in particular by malware, scraping, bots, load tests, circumvention of technical protection measures or unauthorized access,
use of third-party personal data without authorization or without the necessary information to the data subject,
commercial reuse of portal content without prior express consent of NeoLodge or the respective rights holder.

If, in connection with a request or booking, you provide data of other travelers, fellow guests, contact persons or invoice recipients, you are responsible for ensuring that you are authorized to do so and that you may inform these persons about the transfer of their data.

6. Offers, booking requests, mediation and conclusion of contract

The presentation of accommodations, prices, amenities, travel periods and availabilities on the portal serves informational purposes and does not constitute a legally binding offer by NeoLodge, unless expressly stated otherwise in the respective booking process.

Depending on the specific booking process, sending a request may constitute a non-binding contact with the respective service partner, and sending a booking may constitute a binding booking request or a binding contractual offer to the respective service partner. The information in the respective booking form and the subsequent booking process shall be decisive. NeoLodge transmits requests and booking data to the affected service partner within the scope of portal use.

A contract concerning a mediated accommodation or additional service is concluded exclusively between you and the respective accommodation provider, landlord, host or other service partner when that party expressly confirms the booking or a contract is otherwise concluded in accordance with the conditions applicable in the individual case. NeoLodge does not itself become a contractual partner of the mediated service. The scope of services, contractual parties, travel or stay period, permitted occupancy, prices, incidental costs, deposits, house rules and cancellation or rebooking conditions are determined by the information in the respective offer, the booking confirmation and, where applicable, supplementary conditions of the service partner.

NeoLodge may refuse to transmit requests or bookings for objective reasons, in particular if an accommodation is no longer available, information is obviously incorrect or incomplete, payment processes fail, there is suspicion of security issues or abuse, or legal requirements oppose this. There is no claim to mediation of a specific contract conclusion.

7. Prices, payment processing and due dates

The prices and payment terms shown in the booking process apply, which are determined for the mediated service by the respective service partner. Unless otherwise stated, prices include the statutory VAT, insofar as this applies or must be shown. Additional incidental costs, tourism taxes, deposits, cleaning fees or other property-related charges are shown separately in the respective offer or in the booking process.

Payments may be processed within the mediation process via payment service providers used or integrated by NeoLodge. Insofar as NeoLodge technically receives, forwards or organizes payment processes, this takes place exclusively in connection with mediation and does not establish NeoLodge's own status as provider of the accommodation or additional service. Additional terms of the respective payment service provider may apply to payment processing.

The due date for deposits, remaining payments or other fees is determined by the booking confirmation, invoice or the payment deadlines communicated in the booking process by the respective service partner. If a user defaults on a due payment or an authorized charge fails, NeoLodge or the respective contractual partner may assert statutory rights and temporarily restrict further use of the portal or individual functions, insofar as this is proportionate.

Statutory rights of set-off and retention remain unaffected.

8. Changes, cancellations and statutory right of withdrawal

Whether and under which conditions mediated bookings can be changed, canceled or rebooked depends on the provisions stated in the specific offer, in the booking confirmation or in supplementary terms of the respective service partner. In particular, property-specific cancellation scales, deadlines, minimum stays, occupancy rules or requirements of the respective accommodation provider may be decisive.

To the extent that no statutory right of withdrawal exists, in particular for contracts for the provision of accommodation services for a specific date or period, this remains unaffected. Any additional contractual withdrawal or cancellation rights arise exclusively from the booking conditions incorporated in the individual case.

Requests for changes or cancellations should be directed via the functions provided in the portal or in text form to the contact point stated in the booking confirmation.

9. Reviews and other user content

To the extent that the portal allows the submission of reviews, comments, testimonials or other content, only content that is factual, truthful, lawful and free of third-party rights is permitted. In particular, defamatory criticism, knowingly false allegations, advertising for third parties, spam, unlawful content and the publication of unnecessary third-party personal data are not permitted.

NeoLodge is entitled to review user content for plausibility, legality and compliance with these Terms of Use before or after publication and, where objective reasons exist, not to publish it, to shorten it, to hide it or to remove it. There is no claim to the publication of specific content.

By posting permitted user content, you grant NeoLodge a simple, free-of-charge, territorially unrestricted right to store, reproduce, edit and make this content publicly available for the operation of the portal, the display in connection with offers, technical reproduction, moderation and the promotion of the portal in this context. Mandatory statutory rights remain unaffected.

10. Rights to portal content

The content published on the website and portal, in particular texts, photographs, graphics, trademarks, logos, reviews, databases, designs and software components, is legally protected. It may only be used within the scope of intended portal use and statutory permissions.

In particular, without prior express consent it is not permitted to systematically extract, reproduce, publicly display, edit, transfer into databases or use portal content for your own commercial purposes. Third-party rights, in particular those of accommodation providers and photographers, remain unaffected.

11. Technical availability and changes to the offering

NeoLodge endeavors to ensure the highest possible availability and secure operation of the website and portal. However, uninterrupted availability at all times, free of errors or free of disruptions in every technical environment is not owed.

In particular, maintenance work, security updates, technical developments, capacity limits, disruptions at telecommunications or hosting providers, force majeure or comparable events may lead to temporary restrictions or outages.

NeoLodge is entitled to technically or in terms of content further develop, adapt, extend, restrict or discontinue the portal and individual functions for the future, insofar as the legitimate interests of users are appropriately taken into account.

12. Liability

NeoLodge shall be liable without limitation in cases of intent and gross negligence as well as in the event of injury to life, body or health. Liability under the Product Liability Act and from expressly assumed guarantees remains unaffected.

In the event of a slightly negligent breach of essential contractual obligations, NeoLodge's liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those obligations whose fulfillment makes the proper use of the portal possible in the first place and on whose compliance users may regularly rely.

Otherwise, NeoLodge's liability for damage caused by slight negligence is excluded to the extent permitted by law.

Since NeoLodge acts exclusively as intermediary with regard to the mediated accommodation and additional services, NeoLodge shall - subject to mandatory statutory provisions - not be liable for the proper performance of the mediated service by the respective accommodation provider or other service partner.

Insofar as content, availabilities, prices, amenities, house rules or other information originate from accommodation providers, landlords, hosts or other third parties, NeoLodge does not assume any guarantee for correctness, completeness or continued availability without a separate contractual commitment. Statutory duties to review or remove content upon knowledge of specific infringements remain unaffected.

13. Indemnification

You shall indemnify NeoLodge against third-party claims arising from unlawful use of the portal attributable to you, from a culpable breach of these Terms of Use or from unlawful content posted by you. The indemnification also includes the necessary costs of an appropriate legal defense. This does not apply insofar as you are not responsible for the infringement.

14. Blocking, termination and deletion of user accounts

You may terminate an existing user account at any time with effect for the future or request deletion, provided that no ongoing bookings, statutory retention obligations or overriding legitimate interests prevent this.

NeoLodge may temporarily block user accounts or individual functions or terminate the user relationship for the future for good cause. Good cause exists in particular in the event of serious or repeated violations of these Terms of Use, deception about identity, misuse of booking or payment functions, endangerment of portal security, default in connection with paid services or legal obligations to block access.

Payment obligations or other contractual obligations that have already arisen remain unaffected by a blocking or termination.

15. Data protection

Information on the processing of personal data can be found in NeoLodge's separate Privacy Policy in its current version.

16. Consumer dispute resolution

NeoLodge is not willing to participate in dispute resolution proceedings before a consumer arbitration board.

The European online dispute resolution platform was discontinued with effect from July 20, 2025.

17. Changes to these Terms of Use

NeoLodge may adapt these Terms of Use for the future if objective reasons exist for doing so, in particular in the event of changes in the legal situation, case law, technical framework conditions, security requirements, the business model or the range of services. The current version is published on the website.

For individual contracts already concluded, the conditions incorporated at the time of conclusion of the contract shall generally continue to apply, unless something else is validly agreed.

18. Final provisions

The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state in which they have their habitual residence.

If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction - to the extent legally permissible - shall be the registered office of NeoLodge GmbH.

Should individual provisions of these Terms of Use be or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected.